Silicon Tech Solutions

Systems Analyst

Date:10 /12/ 2013

Location: Cedar Rapids, IA

Emplyment Type: Full Time

Position Purpose

Perform detailed analysis and deliver low-level solution design to support functionality enhancement requests to a frontline UI system used by Customer Care and Retail Representatives.  Provide technical assistance in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Acts as a liaison between the user community and internal IT resources.


Position Duties and Responsibilities

Provide technical system design recommendations to meet business and functional requirements.

Translate business and user requirements into comprehensive functional specification and technical specification documents, that include elements such as:

Decision Flow Diagrams

Sequence Diagrams

Use Cases

Service Orchestration/Mappings

Define and document system level requirements to support small, medium, or large scale projects and enhancements to the system.

Work with Architecture, Development, Middleware, User Experience and Billing teams  to facilitate implementation of required changes to frontline system; support new software releases/deployments as scheduled by company; identify trends in growth in order to take proactive approach toward problem resolution.

Collaborate with IT and business teams to test, deploy and verify requested system changes.

Attend business requirements meetings to determine potential impacts to our front-end Customer Care and Retail systems

Attend development team scrum meetings to answer design and business requirements related questions

  Bachelors Degree required in the same or related filed and or related experience.

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